If your purchase is unsatisfactory because of size, defect, or error in shipping, you may return it within fourteen (14) days from receipt of shipment. If we are not contacted within fourteen (14) days from your receipt of shipment, we will assume that you are satisfied with your purchase. No return request will be granted after fourteen (14) days from your receipt of shipment.
Requirements for Returning Merchandise
If returns meet ALL of the requirements listed above, a refund may be given.
Refunds are for the cost of the merchandise ONLY and do NOT include shipping charges. Any return received with missing items or without original packaging will not be refunded. Returns are generally processed within one (1) to two (2) weeks of receipt of the return. During Halloween or holiday seasons (October through January) this process may take up to four (4) weeks.
Only your purchase price for the merchandise is refundable. Customer is responsible for all shipping charges and any additional charges incurred to return merchandise. These shipping charges will NOT be refunded.
In our sole discretion, if a return does not meet ALL of the above requirements, we may reject the return completely or accept it partially.
We reserve the right to accept any return with a twenty percent (20%) re-stocking and handling charge deducted from the full purchase price of the returned merchandise.
There may be a Minimum twenty percent (20%) re-stocking and handling charge for returned items that fall outside our normal return guidelines, including:
1. Unauthorized Refusal of Packages
2. Undelivered Packages
3. If more than five of one item is ordered and returned